and reinforce trust. Role Overview As an Associate Manager - CX Process Design, you will take charge of defining and improving... or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based...
, join us! JD: Key Responsibilities: Design process flows for 'manual' CX channels (ex: Agent desk): Analyze end-to-end customer... efficiency and performance. Design process flows for 'automated' CX channels (ex: Bot, IVR, Self serve etc.): Design flows...
and reinforce trust. Role Overview As an Associate Manager - CX Process Design, you will take charge of defining and improving... or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based...
as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized..., Lending, & Wealth as well as new consumer tech businesses - Pincode and Indus Appstore. At PhonePe, we take extra care...
etc. Contribute as the customer's ambassador in all product and business decisions Collaborate with other CX teams like Process... process improvement initiatives Plan and manage CX readiness checklist for new product or category launches Experience...
etc. Contribute as the customer's ambassador in all product and business decisions Collaborate with other CX teams like Process... process improvement initiatives Plan and manage CX readiness checklist for new product or category launches Experience...