to do? Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key... differentiator. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member...
oversight Conduct regular QA reviews across Tier 1-3 cases. Provide actionable coaching and performance feedback based on QA... in customer support, with at least 1-2 years in a leadership/supervisory role. Proven ability to coach and develop individuals...
and resilient Lead Systems Specialist (L8) to join our Data Platform Services organization. This is a production support-focused... communication and platform escalations, acting as the primary escalation point for complex technical issues from Tier 1/2 support...
Title: Office Service Specialist Location: San Francisco, CA 94104 (Onsite) Duration: 03-Months Contract Pay Range...: $20/hr. on W2 Work Schedule: M-F, 9am-6pm Client: Epiq Global: 8611-1 Top 3 Required Skills Detail oriented Ability...
of our quickly growing Support team, you will be responsible for directly supporting our agents and new hires. As owners of customer... USD per hour (US Tier 3) 27 - 41 USD per hour (US Tier 2)...
: Translate customer feedback and pain points into actionable insights to enhance both the product roadmap and support experiences... You Are: Experience: You have 3+ years of experience in Customer Success, Implementation, or Onboarding within the Tech/SaaS space. SMB...
to continuously improve product functionality based on customer feedback in Implementation Organize beta programs and support GTM... per year (US Tier 2) 108,000 - 171,000 USD per year (US Tier 1) 91,800 - 145,350 USD per year (US Tier 3)...
and development support staff to maximize giving, playing a key role in new donor strategy and acquisition over the next 3-5 years.... Reporting to the Bay Area SMD, Development you will be charged with setting the vision and strategies to raise $3-4 million...