Management (WFM), Strategic Planning, Project Management, and Training Team Leadership within the Risk Ops Center (ROC) at 99 Pay... (e.g., PMP, Agile) are a plus. Experience Experience in WFM, planning, or operational analytics. Experience managing...
. - Support ad-hoc workforce planning requests and assist in developing WFM best practices. Qualifications: Minimum... for executing workforce planning, scheduling, forecasting, and real-time monitoring to ensure optimal staffing levels and service...
of planning, dimensioning, scheduling and real-time monitoring of the workforce (WFM) of a customer service operation (voice, chat... in the service and back office areas. Your main responsibilities: Perform WFM activities, being responsible for planning...