. Responsibilities - Lead the execution of critical deliverables for Contact Center Transformation, including process maps... - Familiarity with CCaaS platforms and CRM systems preferred - Exposure to workforce management and contact-center analytics...
and development of innovative Customer Interaction and Contact Center AI solutions. As a Senior Manager you will serve as a strategic... at a senior level. Responsibilities - Lead the design and implementation of innovative Customer Interaction and Contact Center...
Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation... and ability to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools...
Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via... various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs...
. This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing...'s Degree - 5 years of consulting and/or industry roles within customer service/contact center operations What Sets...
and manage client relationships in the realm of contact center transformation. As a Senior Manager, you will serve as a trusted... improvements in performance and effectiveness. Responsibilities - Lead the delivery of client engagements in contact center...
Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via... various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs...
demonstration of our service excellence behaviors. Oversee the contact center workforce analyst team and execute... for regular contact center results provided to leadership team and synthesize quantifiable data into easy to understand/actionable...
demonstration of our service excellence behaviors. Oversee the contact center workforce analyst team and execute... for regular contact center results provided to leadership team and synthesize quantifiable data into easy to understand/actionable...
Overview: Provides efficient and courteous consumer service via various contact center technologies, such as chat.... Adheres to general contact center standards and metrics (e.g., call handling parameters). • Operates in a team-oriented...
Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via... various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs...
Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via... various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs...
, social, and psychological needs of patients calling the Contact Center after-hours. Utilizes assessment data, clinical... Contact Center RN role and responsibilities Keeps abreast of new nursing trends and assumes responsibility for professional...
Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via... various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs...
a Specialty Seller BPO, Contact Center(Remote) US to join our team in New York, New York (US-NY), United States (US). Position... Summary We are seeking a seasoned Business Process Specialty Seller Contact Center with a proven track record of leading...
a Specialty Seller BPO, Contact Center(Remote) US to join our team in New York, New York (US-NY), United States (US). Position... Summary We are seeking a seasoned Business Process Specialty Seller Contact Center with a proven track record of leading...
SHIFT: 12:00pm-8:30pm EST Monday-Friday ABOUT THE ROLE: As the Supervisor of the Pharmacy Contact Center..., coaching team members, and resolving escalated issues in real time. You will work closely with Contact Center Managers...
The Contact Center Representative is the frontline voice of the bank, responsible for delviering prompt, accurate... required; Associates degree or higher a plus. 1+ years of experience in a customer service, call center, or retail banking environment...
Opportunity As part of the Analytics and Insights team you are expected to lead the design and development of Contact Center..., developers, and designers, and developing and implementing Contact Center AI & Conversational AI strategies. Responsibilities...
Assistant Manager, Contact Center Specific duties include, but are not limited to, the following: Responsible... service in a high-volume first call resolution environment. Observe, monitor, and coach contact center MSRs to provide...