, in a high-pressure business environment while being an outstanding teammate Responsibilities As a project lead... metrics) Manage L1 escalations, liaise with upstream business teams in order to resolve outstanding issues, highlighting...
relationship with the customer Deliver continual improvement in service measures and KPIs P&L responsibility Automation... closely with the in consultation with CoE Overall SLA management - Operation interaction with technologies Lead / Service...
. Responsibilities Take ownership of Tier 3/4 escalations—complex, high-priority incidents unresolved by L1 and L2 teams. Perform... issues to contact centres on high priority Lead Root Cause Analysis (RCA) efforts and generate detailed post-mortems...
. Responsibilities Take ownership of Tier 3/4 escalations—complex, high-priority incidents unresolved by L1 and L2 teams. Perform... issues to contact centres on high priority Lead Root Cause Analysis (RCA) efforts and generate detailed post-mortems...
is maintained across all tiers (L1, L2, L3). You will act as the operational bridge between strategic direction and tactical... execution, working closely with SOC managers, team leads, and the MDR lead to drive consistency, efficiency, and continuous...
inputs and outputs in each cycle. Maintain code quality through best practices, unit testing and code quality automation.... Ability to document, plan, and lead the execution of programs. Prior experience in guiding a small and medium sized teams...
incidents unresolved by L1 and L2 teams. Perform deep-dive diagnostics using log analysis, database queries, backend trace... issues identified , LRK and Product issues to contact centres on high priority Lead Root Cause Analysis (RCA) efforts...
of deep technical analysis, strong cross-functional collaboration, and customer empathy. You will lead a team... WHAT YOU WILL BE DOING Lead the supportability function, managing escalated technical issues that require in-depth analysis and the gap...
candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs... and automation using Ansible platform Experience with Qualys or other vulnerability management products Experience with hybrid...
Infrastructure Manager / System Admin Lead Job Summary: We are seeking an experienced Level 2 (L2) System Administrator..., update firmware, and maintain compliance with security policies Coordinate with L1 support and take ownership of escalated...
to changing priorities and requirements. L1-LK1 Responsibilities: Create solution architecture for the enterprise data..., ensuring alignment with business goals. Lead the team's execution of tasks according to the established design. Ensure...
Online, Teams, and Office 365 applications. Lead the administration, configuration, and optimization of M365 services... features. Troubleshoot complex issues escalated from L1/L2 teams and coordinate with Microsoft support when needed. Implement...
/EKS Security Domain Knowledge/Experience. Kafka, Databricks. Non-Function Automation Tools to perform load test... to product manager/owner Able to write code snippets and validate API endpoints Mentor junior team members Lead...
has been engaged by an large Australian bank for providing L1/L2 Application Monitoring and Production Support services... and maintain Unix shell scripts for automation tasks. Write and optimize Python scripts for process automation and data handling...
, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact The team is responsible for the post...) Test Execution. Ability to conceptualize/implement stability & capacity/performance tests for L1. Must have prior...
, to-be design, lead solution design for transition to shared services and emplace process governance. Responsibilities: Process... Design, Documentation and Governance Define the L1 - L4 process taxonomy, map the process (L4 activities / L5 tasks...
identification, to-be design, lead solution design for transition to shared services and emplace process governance.... Responsibilities: Process Design, Documentation and Governance Define the L1 - L4 process taxonomy, map the process (L4 activities...
, improvement opportunity identification, to-be design, lead solution design for transition to shared services and emplace process... governance. Responsibilities: Process Design, Documentation and Governance Define the L1 - L4 process taxonomy, map the...