Systems Avaya contact center systems (required): CMS, One-X, call routing logs, agent state reporting. EIX workforce systems... of various reporting tools (e.g., Business Objects), workforce management systems (Aspect), telecom systems (Avaya), call center...
(Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery...
and outbound assignments. Monitors the Avaya call back assist function in the call center. Completes all online registrations...
with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Expertise in SIP...
Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco...
challenges (i.e. Avaya, NICE, POS systems) Ability to work under minimal supervision #TB_EN #ZR...
, Avaya PoE Switches, F5 LTM, GTM load balancers, KEMP load balancers, Juniper SRX firewall, Extreme Network IPS, ION SAL... Modem SA5610, Raritan Secure Console Server, Avocent KVM Switch, RedSeal Appliance SYS-1027R-WRF4+, SafeNet 7000, Avaya...
hands-on experience of configuring, managing, troubleshooting Avaya AS5300, Redsky E-911, RTMI, vIPers, T-Metrics ACD...
+ certified. In-depth hands-on experience of configuring, managing, troubleshooting Avaya AS5300, Redsky E-911, RTMI, vIPers, T...
/WAN/Wireless network environments. Knowledge of telephony, VoIP, and enterprise voice systems (Cisco, Avaya...
with virtual technology and troubleshooting voice and computer system challenges (i.e. Avaya, NICE, POS systems) Ability to work...
including NEC, Avaya, and legacy platform displacements. Drive partner focus toward high-value enterprise use cases: cloud...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
computers and Avaya IP phone system with voicemail Intercom/paging system Building Automation System (server, clients...
with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Expertise in SIP...
of basic network technologies. Prior Health Care experiences a plus. Understanding of Avaya Phone Systems a plus Associate...
Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully...
from legacy telephony systems (Avaya) to AWS Connect, ensuring a seamless transition, optimizing operational efficiency...
details, and quickly adapt to company’s operational systems (e.g. Agent Desktop, Salesforce, Avaya, etc.) Lead the team to focus...