training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare... Job Description Essential Functions: Design and deliver new hire training and ongoing development programs for call center staff. Create...
Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams... content development. Support the creation and refinement of training materials for contact center agents. Draft...
on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published... when needed, including input on call trends, processes, procedures, and training - Use computerized systems for tracking...