and with a "can do" attitude. Bonus points if you have: Familiarity with ConnectWise or similar CRM tool Prior experience...
with ticketing systems like ConnectWise, ServiceNow, etc. Exemplary analytical and problem-solving abilities Must be able to lift...
remote applications to diagnose the needs. Uses and adds to a knowledge center for customer calls in ConnectWise...
service management software (e.g., ConnectWise Manage) Troubleshoot and resolve client issues, conducting root-cause analysis...
in systems like ConnectWise and QuickBooks. Handle client inquiries and collections for outstanding invoices. Collaborate... but not required: Experience with ConnectWise Manage, ConnectWise Sell, QuickBooks Online, and MS CSP partner portal. Familiarity with Ingram...
: Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA...
(ConnectWise suite) preferred Physical requirements: ability to lift, carry, or move light hardware, up to 35 lbs. for delivery...
, Trello) and ticketing systems (e.g., ConnectWise, ServiceNow). Excellent communication and client-facing skills, with the...
Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience...
, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management tools...
software support and tools like Ninja (preferred) SharePoint (preferred), Kaseya, ConnectWise, Intune, Powershell. Windows 10...
(e.g., ConnectWise, Autotask), monitoring tools, and automation frameworks. Familiarity with industry standards...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
. Manage and refine service delivery processes within ConnectWise, ensuring efficient ticket handling, escalations... engineering role within a Managed Service Provider (MSP). Experience with ConnectWise (Manage, Automate, and Control) for service...
remote applications to diagnose the needs. Uses and adds to a knowledge center for customer calls in ConnectWise...
concerns. Responds after hours as needed. Uses all company tools to perform job efficiently. (IT glue, ConnectWise, AUVIK...