. - Support the due date tracking for customer-related items (e.g., expired licenses, pending documents) in line with internal... in planning and client service delivery. Experience & Qualifications - Bachelor's degree in Accounting, Banking & Finance...
, etc. Experience in Agile Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
, etc. Experience in Agile Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
, etc. Experience in Agile Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks... Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system...
Key Responsibilities Data Analytics & Reporting Use Power BI dashboards to track customer engagement and feedback.... Analyze data to identify areas for service and process improvement. Collaborate with managers to enhance the overall...
on ‘critical’ related production incidents and problems impacting customer and business operations Lead the regular review.... Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps...
customer service skills; Detail oriented individuals that work well in a team environment and have a hunger to learn...; Identification and resolution of complex issues in customer environments. Develop resolution and implementation plans; Work...
solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence... (SD), Materials Management (MM), Service Order teams, and third-party software vendors to ensure seamless integration...
solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence..., logistics, commissions, tagging, and after-sales service. Strong analytical, problem-solving, documentation, and stakeholder...
policies and procedures. Manage customer relations when dealing directly with both internal and external users of the systems... in security, incident preventive measures, productivity and global improvement of the quality of service. The candidate...
. Customer service oriented, proficient level of Problem-solving skill. Clear, articulate oral and written communication skills...
to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations Regular... systems. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions...
that all customer due diligence reviews are completed timely and properly within prescribed timelines conducting of investigations... across different function teams, across business/support units and with external stakeholders such as system vendor and/or service...
. To take accountability for service delivery performance, meeting customer expectations, and driving future demand To be overall responsible..., and methodologies are in place to support outstanding service delivery To identify customer issues and needs by maintaining...
of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive... Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced...
of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive... Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced...
(but not limited to) the following: Cost synergy; Enhanced risk management; Customer service excellence; Business competitive... experience as business analyst/ technical system analyst will be added advantage as well Demonstrated ability in providing cost...
from Functional Business Analyst into actionable tasks for developers. You will be responsible for creating robust, scalable... Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website...
, and performance bottlenecks to ensure minimal service disruption. Implement and maintain SWIFT Customer Security Programme (CSP... upgrades, new service implementations, and infrastructure improvements whilst managing stakeholder expectations and ensuring...
of value and concepts for the customer Develop and contribute to sales campaigns focused on SPM by providing product... and industry insight (Marketing events - user conferences, trade shows, analyst demonstrations, webinars, etc.) Collaborate...