in workforce management, scheduling, or a related role in a call center or customer service environment. Strong knowledge of call... of resources, and adherence to service level goals. Additionally, this role will involve managing call center metrics, coordinating...
of all new hire and ongoing training for the Customer Service Center. In addition, the CSC Training & Development Specialist..., and presenting new hire and ongoing training in the Customer Service Center. Training programs include but are not limited...
every single day. As Operations Manager, you’ll lead from the center of our field operations, guiding a decentralized team...-50M P&L, lead a team of 50-100 employees, and drive measurable results in efficiency, profitability, and service...