management. In the Agent Support Scope: Provide adequate support to each of the Agents in your portfolio, particularly... Commercial Scope: Monitor the Agent's business and their salespeople, and approve deals and exceptions; Follow up on results...
as a Technical Support Agent will be: Being a mentor and presenting product/service information to the customers Providing the... e-mail or social media Delivering calm and resourceful troubleshooting for customer queries regarding their customer...
improvement projects to close performance gaps or enhance efficiency, quality, and customer satisfaction. Support or lead.... Through collaboration and guidance, this leader will ensure teams have the tools, insights, and support needed to achieve...
volume of customer testimonials and authentic travel stories that provide powerful social proof. The growth in engagement... another Online Travel Agent (OTA); we have created a new category of travel altogether: Social Travel. Our singular focus on helping...
Routing. Implement and maintain customer service tools such as Live Agent and Knowledge Base. Design and optimize process... and rollout of Salesforce Service Cloud solutions. Configure and support Case Management, Entitlements, Queues, and Omni-Channel...
, and Omni-Channel Routing. Implement and support customer service features such as Live Agent and Knowledge Base. Design..., documentation, and platform governance. Support continuous improvement initiatives and platform optimization. Qualifications...
Lisbon! Responsibilities Document process opportunities and drive insights Provide floor support to assist admins... with queries while performing jobs Support admins to utilize, navigate and leverage knowledge resources to make informed decisions...
Job Opportunities: Customer Service, Back Office or Content Moderation in Dutch Dutch-speaking candidates wanted... candidates for full-time positions in customer service, back office, or content moderation. Roles are available either fully...
suite. You’ll work closely with engineering, design, and business teams to ensure Mastercard Agent Pay meets customer needs..., performance metrics, and customer adoption Support go-to-market planning and regional rollout strategies Ensure product-market...
with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments...’s flagship agentic commerce product suite, including Mastercard Agent Pay, from concept through market launch and adoption...
and agent-assist tools? How do we extend our retrieval and information extraction platforms to support new conversational...Job Description Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help...