across customer service metrics and regularly report against KPIs and SLAs to support management and influence key decision-making..., an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the...
required KPIs to monitor customer service assurance Agree service performance targets in customer operations Analyse the service... and track SLAs with ISPs, and to support them in any interactions with customers related to service assurance. Key...
to support the customer journey across user adoption and executive engagement Strong communicator who can translate business... customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs...
and marketing tools that enable the sales teams to successfully win new business. Support cross-functional teams with subject... and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical...
and impact. Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive... of 3M+ including contract values over 100K Experience with support tools and platforms like HubSpot, Zendesk and JIRA...
About the Customer Journey Product Line At HubSpot, the Customer Journey Product Line (CJPL) is reimagining... how customers experience HubSpot from their very first interaction through their long-term success. We believe every customer...
within Zopa's highly recommended Specialist Operations. They assist with the most vulnerable and complex cases to support customer... any reasonable adjustments. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing...
Department: Customer Success Track: Individual Contributor Reports to: Head of Customer Success Direct Reports: N... and over 70% organic revenue growth in the past year. Who You Are We are looking for a Customer Success Manager who focuses...
with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education... through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30...
procedures. Support projects aimed at improving carrier performance, documentation, and internal tools. Who... with experience working cross-functionally with departments like Product, Customer Support, or Operations. Desirables: Direct...
role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing... looking for a Rockstar Customer Success Manager to help take digital adoption and WalkMe to the next level. As a Customer Success Manager...
environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success... Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional...
tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement..., and Support to ensure a seamless customer experience. Lead, mentor, and grow employee capabilities for a high performing...
into actionable data insights and collaborating across Product, Tech, Commercial and Customer Support. We believe in opinionated... working to improve this customer experience that makes us deliver better. Already trusted by leading international brands...
Comfort using data to guide decisions Interest in digital tools, customer communities, or customer-facing roles Passion...Senior Marketing Manager, Customer Engagement Marketing Are you passionate about customer engagement marketing...
. You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager... customer. Create, drive, and continuously improve the strategy for customer. Agree on KPI’s or other success measures...
Comfort using data to guide decisions Interest in digital tools, customer communities, or customer-facing roles Passion...Senior Marketing Manager, Customer Engagement Marketing Are you passionate about customer engagement marketing...
and customer-facing systems, particularly Salesforce Commerce Cloud (SFCC). The successful candidate will work closely with product... managers, developers, designers, and external partners to define requirements, shape e2e design, support project delivery...
environment in the Secretarial & Business Support department. Respond promptly to customer inquiries via email, phone, and chat... and service information to customers. Identify opportunities to improve customer satisfaction and processes. Support...
. What will you contribute? The Customer Value Lead will drive incremental ACV through customer engagements, programmatic initiatives and the... adoption of value-selling tools. This role requires a deep expertise in consultative/value selling, strong stakeholder...