and other feedback tools owned by Group Customer including dashboards Build and update surveys that reflect our brand and customer... customer outcomes Identification of new insights and trends that help us to improve Support the business, dealing with VoC...
how and when we fail to meet customers’ needs and expectations . You’ll support the fixing of those customer pain points...Customer Feedback Analyst Location: London- hybrid 50% Contract: Permanent Hours: Full time- 35 hours...
Be responsible for the Group’s Voice of Customer system , including ownership of the tools and supplier relationships Lead a small...Senior Customer Feedback Manager Location: London – hybrid 50% Contract: Permanent Hours: Full Time - 35 hours...
. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise... Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software...
/account management team Play a primary role in shaping the product roadmap based on customer feedback Support/drive new...We are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money...
A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸 TL;DR (because attention spans are real...): We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Our support team has long delivered...
. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise... Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software...
to collaborate and learn from each other, completely free of barriers. Your role: Joining the Customer Administration Portal line... frameworks (Guice) Splunk CI/CD Build tools: Maven, Git, Jenkins Frameworks: Sprint Boot Real-time communication API...
, Support, and Services teams. This role ensures customer-facing teams have the skills, processes, and tools to accelerate time.... Field Engagement & Process Optimization Shadow customer calls, onboarding sessions, and support interactions to identify...
highest level of customer support. Previous experience with CRM tools, preferably Salesforce. Strong problem-solving skills...’s bike subscription services, is on the lookout for a committed Customer Service Executive to initiate and elevate...
Job Description Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support... about travel, customer service, and delivering high-quality experiences in a remote environment. Key Responsibilities Respond...
to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes...Senior Customer Success Manager Location: UK Hybrid We’re seeking a Senior Customer Success Manager...
line tech and customer support team with clients’ enquiries where required Education and experience: You are likely.... Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools...
to those of a technical support engineer. Previous experience utilizing HubSpot and Intercom in a Customer Success style role...-Remote, #IHSRemote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing...
business is developing its customer operations function to support scalable growth and consistent merchant experience. Role.... Requirements 3–5 years of experience in customer operations, merchant support, or customer service in fintech, PSPs, SaaS...
quickly and effectively. Join us and help us create easy-to-use tools and ensure every support interaction is quick, helpful... culture, you will find support in your team and from across the business, we are in this together! The way to thrive...
Customer Sales Assistant/Branch Sales Assistant/Branch Sales Coordinator/Customer Sales Expert Who..., from timber and bricks to kitchens, tools, and equipment. Our team is friendly, supportive, and inclusive, and we're passionate...
advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations... risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign...
escalations and coordinate cross-functional support What You Bring 3+ years in customer success, account management, or client... with AI/ML tools and value communication Project management or implementation experience Why Join Zenrox Key customer...
. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company..., our Account Executives are key players in our Field Sales organization. Our Customer Base sales team uses their extensive...