Job Title: IT Service Desk Quality Assurance Analyst Company: Virtual Technologies Group (VTG) Position Availability.../Analyst is responsible for developing, executing, and maintaining the quality assurance program for the Service Desk...
are accurate, technically correct, and written in a clear, accessible format. Analyst Engagement: Drive analyst adoption... changes. Performance Gap Training: Collaborate with Team Leads and the QA Lead/Analyst to diagnose performance deficiencies...
to maximize efficiency and analyst effectiveness. Manage and maintain the Service Desk's Knowledge Base, ensuring content... your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving...