. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. * Elevate to next level work on elevated tickets... from L1 Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelines manage ticket backlogs/last activity...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
assignments. Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting... for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns... Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance...
.com. Job Description: Job Description Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working... engagements including client expectation management, quality control and delivery assurance, issue management, client insight...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics... with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber...
OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation...Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1...