Job Title: Desktop Support Technician Location and Schedule: Onsite, City of Dallas.(Downtown) Job Type: Contract...: While maintaining high quality customer service, the Desktop Support Technician will provide on-site technical support for various...
. Revise training materials to support departmental needs and utilize call monitoring to identify and define areas for training... development. Utilize various E-learning authoring tools to develop and deploy desktop E-learning. This position is full-time (40...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys... and accurately participate in new hire training support (i.e. chat, side-by-sides, etc.) Identify customers’ needs, research using...