to implement robust unit and automation testing, drive DevOps practices, and streamline CI/CD pipelines for rapid and secure... methodologies. Lead a team of software engineers by providing technical expertise, driving best engineering practices, conducting...
& Responsibilities: -SSO Integration & Onboarding: -Lead the onboarding of applications into Azure AD SSO and Ping SSO environments...: -Provide L1/L2 support for PingOne CIAM and Azure SSO platforms, including user provisioning, MFA, and directory syncs...
and responsibilities for this position: Resolve business /functional issues which couldn't be resolved by L1 team Interact with L1... reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1...
analysis (RCA), and long-term fixes for recurring problems. Lead infrastructure upgrades, migrations, and complex changes... and provide technical direction to L1–L2 teams. Collaborate with enterprise architects and solution architects to ensure...
Description Role Name: L1 Helpdesk Team Lead - ServiceNow Platform Support (Custom Applications) Experience Range... customer satisfaction - all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket...
to appropriate technical teams. Communicate system owners/on-call to and lead operations bridge Works on day-to-day activities... production support: L1/L2 experience Excellent written and verbal communication skills Good time-management skills Mandatory...