for your Shift Team Leader and also the Technical Account Managers when needed. Help CS with any technical queries they may... and thorough so that the team can pick them up. Take the lead on big batches and more complex jobs. Support your shift team...
your training plan according to the instructions given by your trainer and/or shift team leader. Have regular check ins... pick them up. Take the lead on big batches and more complex jobs. Support your shift team leader in the daily running...