-on troubleshooting experience to provide fast, accurate, and customer-focused solutions. Key Responsibilities: - Provide first-line... technical and process-related support to end-users. - Troubleshoot software, data, and system-related issues, ensuring timely...
people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants... energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data...
culture. Purpose Plays an important role in the Bank’s Three Lines of Defense Framework, providing First Line of Defense... for IB and the Bank for all technology risk domains, including Cyber Security, Data Privacy, Software Currency, Disaster...
and takes pride in delivering professional and courteous service at all times. As a Remote Receptionist, you will be the first... point of contact for clients and guests. You will manage multi-line phone systems, route calls, assist with scheduling...
Customer Service Expert English B2+ Bogotá WAH - Customer Service Line. Customer service across Phone, maintaining... strong, empathetic, professional, and responsive relationships with customers. Software and research skills are required to resolve...
plays an important role in the Bank’s Three Lines of Defense Framework, providing First Line of Defense for all lines... is part of a strategic and comprehensive IT Risk Management Function within the Technology First Line of Defense, and ensures...
intermediate communications from first line of defense: requests for assistance, questions, reports of non-compliance compiles... at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility...
of first line Technology as well as Internal Controls & Regulatory Management (ICRM) ensuring specific individual goals, plans... in their implementation within the business line. Accountabilities - Support the IT Risk team in providing the 1st Line of Defense (1B...
will use all available resources to ensure a timely first call resolution rate. - Provide first level triage and support... for employees and employee computing systems. Resolve or escalate incidents reported by phone, incident management software...
issues, troubleshooting, and problem resolution, preferably with software - Fluent in written and spoken English and Spanish... outside of the country. - 3-4 training weeks - Full availability first 2 months, no vacations could be approved...
work, provide training both in material and sessions to 1st line support and manage some 3rd line escalations..., proactive improvements, and have a strong customer first mindset. You will be part of a globally distributed support team...
and IT services provider with 25+ years of experience supporting businesses across the United States. As their first line... States. As their first line of defense, the Help Desk Support Agent ensures client issues are resolved swiftly...
, during scheduled maintenance or when applying certain configuration changes. - First-Line Support: Serve as the first point... Temporary Fix) Application: Under supervision, apply software patches and updates released by IBM to fix bugs or enhance system...
and new user training. The Customer Success Engineer, Level I provides initial front-line software support for On Demand... and through email. - Performs first line triage support for OGsys on Demand clients answering basic questions and assisting...
and new user training. The Customer Success Engineer, Level I provides initial front-line software support for On Demand... and through email. - Performs first line triage support for OGsys on Demand clients answering basic questions and assisting...
issues, troubleshooting, and problem resolution, preferably with software - Fluent in written and spoken English and Spanish... outside of the country. - 3-4 training weeks - Full availability first 2 months, no vacations could be approved...
an important role in the Bank’s Three Lines of Defense Framework, providing First Line of Defense for the Enterprise portfolio... on all technology risk domains, including Cyber Security, Data Privacy, Software Lifecycle Management, Patch and Vulnerability...
intermediate communications from first line of defense: requests for assistance, questions, reports of non-compliance compiles.... Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software...
, during scheduled maintenance or when applying certain configuration changes. First-Line Support: Serve as the first point of contact... Temporary Fix) Application: Under supervision, apply software patches and updates released by IBM to fix bugs or enhance system...
of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating... in line with corporate standards. Coordinate with external tax advisors and regulatory entities when necessary. Train...