, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience...
within Genesys and CRM platforms Track outcomes, follow-up commitments, and booking statuses with precision Meet or exceed revenue...
migration of call center telephony data from Avaya to Genesys, ensuring seamless data integration and minimal operational..., Genesys), and AI-driven agent technologies. Specialized knowledge in real-time data streaming, customer interaction analytics...
to prospective customers, including but not limited to Avaya, Cisco, Mitel, Unify, and Genesys premise and cloud solutions. The focus...
, etc. Track and update Agent Adherence via Genesys WFM. Perform other duties as assigned by management relevant to the business... preferred (Genesys Cloud or similar WFM platform). SKILL REQUIREMENTS Qualifications and Education Requirements Advanced...