experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...