experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
, Visure, GENESYS, or similar requirements management tools) Professional Engineer (PE) license or Systems Engineering...
development of automation testing using tools like Hammer (for IVR testing). Contribute to the quality assurance of Genesys Cloud...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...