Help Desk Specialist, Mid Key Role: Provides in-depth support and leads problem-solving and implementation efforts... Security+ Certification Additional Qualifications: Experience working with help desk issues in a classified environment...
Help Desk Specialist, Mid Key Role: Provides in-depth support and leads problem solving and implementation efforts... and 6+ years of experience with IT Security+ Certification Additional Qualifications: Experience working help desk...
management of group mailboxes and help triage user training requests Provide tiered support for help desk operations when... with knowledge management practices and help desk operations Professional Development Interest in advancing expertise...
), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential... tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2...