development and implementation for internally developed in SWD. Ongoing system maintenance and support, enhancement and upgrade... and ongoing support & maintenance for application systems in SWD including but not limit to application systems using Cloud...
years of relevant working experience in a technical support or helpdesk role Strong understanding of ITSM processes...Key Responsibilities Provide first-level technical support to end-users for hardware, software, network and cloud...
services provider, including following up with the IT helpdesk as necessary to provide timely resolution of any users... solutions that would generate value. Some technical background either in implementation or development is strongly preferred...
in IT industry At least 3 years of experience in business analyst, client liaison work, helpdesk services and project...Job Duties: To lead the client liaison team to provide advisory services to support the use of CorpID...
and vendors, including helpdesk and liaison roles. F. Prepare and conduct briefing/training sessions for the IT systems. G... management and support of Government systems and services (GSS). At least 2 years' experience in managing Government IT...
frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Handle POS related... field is preferable. Prior experience in providing technical support to clients over the phone will be a definite advantage...
Job Responsibilities Provide first and second level technical support for IT issues or ad-hoc IT-related tasks... in Computer Science, Information Technology, or related discipline At least 3 years' experience in in-house helpdesk support...
Have in-depth technical knowledge of IT infrastructure in respect of desktop, file server, helpdesk, backup as well as system.../A - N/A Project Nature (T26) Enhancement and Maintenance of IT Infrastructure of the Social Welfare Department (SWD...
providing direct technical support to senior management, with a proven ability to deliver precise solutions under pressure... and other remote offices; f. To provide technical support to end users in installation, configuration and using of software assigned...
documentation, including the Application User Manuals; - provide administrative and helpdesk support for IT systems... for the IT systems of government bureaux/departments that are public facing; - Experienced in providing technical support via...
technical quotations; - gather user requirements for IT systems, products and services; - provide technical advice and support... services for IT systems; and - provide on-going helpdesk and user support for production systems. Yrs of Total Post-Quali...
User Manuals; - provide administrative support in handing the procurement of IT equipment and services; - render helpdesk...; - Experienced in maintaining and providing technical support service for the public-facing IT systems of government bureaux...
or as instructed by BD. k. Provide technical support including coding / scripting and maintenance of self-developed helpdesk ticketing... providing direct technical support to senior management, with a proven ability to deliver precise solutions under pressure...
' experience in Security Risk Assessment (SRA) is an advantage. Non-technical Skills: . At least 1 year's experience in helpdesk... are as follows : - handle the filing application and enquiries in relation to the GBA Standard Contract, manage the helpdesk...
support and enhancement of SWD&;#8217;s IT infrastructure - Liaise and manage outsourcing contractor to provide ongoing IT... - Experience in the operation and maintenance of IT infrastructure in respect of desktop, file server, helpdesk as well as system...
and managing IT security programmes; (b) To plan, test and implement new IT infrastructure and security projects; (c) To support... and Maintenance/Support (SIM) is an advantage. Non-technical Skills: . At least 2 years' experience in the support of Certification...
, remote support services and on-site IT related support activities for daily operation of Helpdesk Team; b) To maintain the... to the technical issues encountered in IT systems; d) To perform on-site technical support on hardware/software installation...
, collect user requirements and provide technical support (5) To provide helpdesk support Yrs of Total Post-Quali Exp...-technical Skills: . At least 1 year's experience in helpdesk call handling (HDT); . At least 1 year's experience in project...
Government and DH; - Provide technical support to setting up and upgrading the IT equipment, systems and infrastructure... of the Service and goals; - Provide support in procurement, testing & commissioning, maintenance and stores management of IT...
frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Handle POS related... field is preferable. Prior experience in providing technical support to clients over the phone will be a definite advantage...