. Responsibilities will include: 1. Process Design and Improvement Analyze existing ITSM processes to identify inefficiencies or areas... performance indicators (KPIs) and metrics for ITSM processes. Regularly analyze process performance data and generate reports...
. Responsibilities will include: 1. Process Design and Improvement Analyze existing ITSM processes to identify inefficiencies or areas... performance indicators (KPIs) and metrics for ITSM processes. Regularly analyze process performance data and generate reports...
Position: ITSM Specialist Location: Toronto, ON (Hybrid) Duration: 7 Months Contract + Possible Extension... infrastructure environments and integrating IBM WebSphere process server, WebSphere Application Server, and Oracle DB Demonstrated...
Model within ServiceNow Coordinate and/or facilitate customer meetings as necessary in the ITSM Process Design spaces... interactions helping us model our ITSM and CMDB data, organize our enhancements and manage our support asks. You will have the...
Model within ServiceNow Coordinate and/or facilitate customer meetings as necessary in the ITSM Process Design spaces... interactions helping us model our ITSM and CMDB data, organize our enhancements and manage our support asks. You will have the...
, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements... – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs...
diagnostic tools and IT Service Management (ITSM) tracking tools. You will be a crucial member of an engaged, high-reaching team... corporate deployment and laptop hardware refresh. Requirements In the process of obtaining a post-secondary degree...
KPIs for the CSFs, for more granular and transparent measurement and assessment. You will ensure that the selected ITSM..., you will be responsible for implementation, configuration, and providing technical support for our IT Service Management (ITSM) toolset (Jira...
KPIs for the CSFs, for more granular and transparent measurement and assessment. You will ensure that the selected ITSM..., you will be responsible for implementation, configuration, and providing technical support for our IT Service Management (ITSM) toolset (Jira...
, IDz, ZDTS, SAS, SQL, DB analysis Experience working with COBOL, JCL, Scheduler, ITSM tool, Mainframe Utilities Need... with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application...
in deploying, managing, and driving innovation for Contact Center technology using ServiceNow ITSM Good understanding... with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms...
in deploying, managing, and driving innovation for Contact Center technology using ServiceNow ITSM Good understanding... with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms...
and interconnectivity Process artifacts that detail how, where and why quality controls and test mechanisms exist across the entire SDLC... Experience of CICD processes and building quality controls into each step of the SDLC a shift left evangelist A driver of ITSM...
to coordinate cross-functional teams without direct reporting lines. Excellent understanding of ITSM processes, Agile... priorities in a fast-paced environment. Preferred Qualifications ServiceNow certifications (e.g., CSA, CIS in ITSM...
and digital content development. Experience with ITSM platforms and client support workflows. Proficiency in web technologies... with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ....
module within the organization ITSM tool (ServiceNow). Regularly review process and procedural documentation on Change... experience Strong understanding of ITSM and ITIL Change Management process/practices Strong knowledge of Technology Currency...
-to-have Experience with architecture/process workflow analysis and design. Familiarity with ITSM. What’s in it for you? We thrive...
Requirements Supports the Governance and Communications Management team by delivering documentation, process flows and reporting... and deliverables and tracks their delivery. Conducts business analysis; develops process flows and guides, documents roles...
Business Analysis Skills - 45 points Past experience in business analysis. Validate and document business process and system... business requirement documentation, use case documentation, business workflow, IT process flow. Experience with gathering data...
process improvements and implement changes across multiple functional teams Experience with developing reports, cost... Embraces security and privacy by design Experience with ITSM (Information Technology Service Management) principles...