to identify Resiliency risks and recommend technology and process changes. Align DR Guidelines with Global Risk Standards... Recovery team on exercises and contribute recommendations on continuous improvement. Partner with the ITSM team to monitor...
and Provisioning practices) Knowledge of the GSIC support organization and ITSM processes adopted in OPS including Summary... participate in the interview process....
: PowerPoint, Excel, Word ITIL or ITSM certification ServiceNow reporting skills, especially with trickier fields... please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http...
thresholds, are consistently met. Document resolutions, update knowledge base articles, and recommend process improvements... expertise with databases, MQ, APIs, and connectivity issues. Experience with ITSM tools such as ServiceNow. Nice...