during emergencies. Additionally, you will maintain customer network information and collaborate with the Customer Care Manager (CCaM... during Customer business hours or as needed during an Emergency/Critical incident. Responsibilities: Represents the Technical...
. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Collaborate... will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 2+ years of relevant work experience...
batch applications and unique jobs for Revenue & Pricing Systems and Engineering, Apps & Analytics systems · Incident... and improvement of Level 1 tasks This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager...
and actively resolving IT support tickets. Incident resolution may involve the use of remote management tools or in-person on-site... incident resolution Provisioning of user accounts Learning and becoming proficient with core technologies Troubleshooting...
. Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts. Collaborate... will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 6+ months of relevant work experience Preferred...
, and engaging manner This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager... data and following incident management workflows Familiarity with Microsoft Dynamics or other ERP/CRM tools Proficiency...
, security, and efficiency of our IT systems. The successful candidate will excel in incident management, user access management... of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 5+ years of relevant...
, quality metrics, customer satisfaction, and cost efficiency. Collaborate with the BPO manager to oversee daily operations... years of contact center team management experience, BPO operation manager role or above, has independent account management...
and troubleshooting to support business requirements. Role requires participation in on-call rotations, incident response.... What decisions may the job holder make without first seeking approval from higher manager/supervisor? Does the role have signatory...
organization; supporting new business growth, change and incident management, projects, and service fulfillment delivery... for Sev1). Deliver incident reports to clients per SLAs. Coordinate change management requests/approvals with client...
organization; supporting new business growth, change and incident management, projects, and service fulfillment delivery... for Sev1). Deliver incident reports to clients per SLAs. Coordinate change management requests/approvals with client...
, on-call rotations, and incident responses throughout product development and operations cycles Leverages back-end technical... of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications Bachelor's degree...
, on-call rotations, and incident responses throughout product development and operations cycles Leverages back-end technical... of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications Bachelor's degree...
detection rules and vulnerability management processes. Reporting to Global Engineering Manager. Your Responsibilities... alerts. You will maintain documentation for detection strategies, rules, and incident response procedures specific to OT...