- L1 Req Id: 95756 City: Bengaluru State/Province: Karnataka Posting Start Date: 9/12/25 Wipro Limited (NYSE: WIT... implementation experience in ITSM module (Incident, Problem, Change). Working knowledge on Custom scoped application. ServiceNow...
- L1 Req Id: 80947 City: Bengaluru State/Province: Karnataka Posting Start Date: 9/9/25 Wipro Limited (NYSE: WIT.... Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change...
- L1 Req Id: 80476 City: Bengaluru State/Province: Karnataka Posting Start Date: 9/2/25 Wipro Limited (NYSE: WIT.... Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change...
to minimize or eliminate risk and audit findings. Incident reporting should be done in case of any violations of InfoSec security... procedures; discuss enforcement procedures with the supervisor to ensure that security incident or the violation of policies...
. Manager to organize and oversee all security operations of our company. Security personnel (Outsourced...) will be under your command while you develop and implement policies and procedures to maintain security standards. As security manager...
and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes... supervision. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly... and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly.../product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly...-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly.../product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability...
Services, to lead the Customer Experience team that supports the 24x7 IT service desk team providing L1 support consistently... to track key metrics such as first call resolution, average handling time, customer satisfaction, and incident volume. 3...
and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes... supervision. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly.... Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly...-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge...
and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes... supervision. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support...
on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly... and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the...
) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders.... Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. * Elevate to next level work on elevated tickets...
Responsibilities : Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support cannot.... Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management...
as a first point of escalation for advanced, high severity or difficult issues for L1 where you will have an active role... in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and incidents...
Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Provide L1 support for organization and Location... skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability...