infrastructure. Lead incident investigations involving cloud misconfigurations, IAM abuse, container threats, and infrastructure... devices. Develop and maintain cloud-specific incident response playbooks and automation scripts. Collaborate with cloud...
Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1... members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1...
Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity... to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity...
Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity... to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity...
and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future. · The..., to provide the most effective solutions to customer issues. · Incident Management: Resolve single and cross technology...
as Major Incident Manager Hands-on experience with IaC tools such as Terraform. (1+ year) Experience in using infra... and we offer fulfilling careers. Job Description TITLE: Senior Product Support Specialist REPORTING TO: IT Operations Manager WORKING...
and we offer fulfilling careers. Job Description POSITION TITLE: ITISC FET Europe IT Monitoring / L1 Ops Engineer REPORTING TO: ITISC... FET Europe IT Monitoring Manager WORKING LOCATION: B5, India OBJECTIVE: The main objective of this position...
in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority.../customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate...
: We are seeking an experienced IT Service Delivery Manager who is fluent in German to act as the primary point of contact... operations. Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert...
: We are seeking an experienced IT Service Delivery Manager who is fluent in French to act as the primary point of contact... operations. Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert...