a company of the future. SUMMARY OF DUTIES: The Manager of Metrics, Programs and Quality is a critical leadership role..., refine, and gain consensus on relevant and impactful performance metrics. Performance Data Infrastructure: Oversee the...
projects/programs. Work with stakeholders to remove project blockers to ensure timely delivery. Track progress and project... metrics. Report & Brief senior leadership on project status, metrics, risks, issues, etc. Demonstrate “visible” support...
Apply Here" onclick="window.location.href = 'https://careers.amtrak.com/?isInternalUser=true&locale=en_US/';"/> Sr Mgr Service... into effective frontline training programs, both for new employee onboarding and for recurrent training initiatives. Governance...
Apply Here" onclick="window.location.href = 'https://careers.amtrak.com/?isInternalUser=true&locale=en_US/';"/> Mgr Business Services... to improve service delivery, including process automation, knowledge management, and performance metrics. Partners with IT...
department to ensure all current policies are accurately translated into effective frontline training programs, both for new... Monitoring: Establish key metrics and mechanisms to monitor policy compliance, assess the effectiveness of policy changes...
initiatives to improve service delivery, including process automation, knowledge management, and performance metrics. Partners... a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs...