, who align with these values, to join our team at various locations across the globe. Job Summary Ramp Lead Agent leads... as well as performing some staff duties. Working manager of a group of ramp agents and shall assist them in performing duties...
AI initiatives to measurable business outcomes (deflection, AHT reduction, CSAT improvement, agent efficiency). Lead ongoing... Average Handle Time (AHT) reduction through agent assist and automation Agent productivity and ramp-time acceleration via...