needs and demonstrate account management capabilities to guide renewal closure. Maintain an understanding of ServiceNow... or industry. 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity. Experience leading...
and report on portfolio performance, including renewal rates, expansion pipeline, revenue achievement, and account health... through proactive account strategies, structured account planning, and well-executed renewal plans. Strong analytical skills...
, adoption, renewal, and expansion stages of the customer lifecycle. Develop data-driven frameworks to monitor account health..., unified account strategies, and effective renewal/expansion planning. Collaborate with Product and Marketing to bring the...