) and Program Management Reviews (PMRs) with validated and curated performance data. Qualifications: Demonstrated Abilities...: Strong attention to detail and the ability to enforce document, data, and process integrity across a diverse team. Familiarity...
) Experience: 8+ years in enterprise ITSM implementation and governance; 3+ years in a DHS or DoD program environment. SMS... evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value...
. Experience working in a multi-vendor or integrated contractor team environment. SMS is a dynamic systems integrator... through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer...
tracking systems. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost... quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS...
owners and the SMS delivery team to ensure IT services align with evolving operational needs and customer expectations.... Familiarity with survey methodologies, CSAT scorecards, and customer success best practices. SMS is a dynamic systems...
and subcontractor/vendor partners. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative.... At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices...
., SolarWinds, BMC Helix, Nagios) and ITSM platforms (e.g., Remedy, ServiceNow). SMS is a dynamic systems integrator established... retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction...