strong relationships, pushing IT improvements and handling any IT issues. To pro-actively assist the Service Desk with escalations... and service desk for project handover. Carrying out customer system checks, manually or via automation where possible. To ensure...
and qualifications) Our client is looking for a senior 2nd-line IT support engineer to join their team in Manchester... Required Self-motivated and organised, able to manage competing service desk and field priorities Results-driven, regularly...
strong relationships, pushing IT improvements and handling any IT issues. To pro-actively assist the Service Desk with escalations... and service desk for project handover. Carrying out customer system checks, manually or via automation where possible. To ensure...
. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Key Tasks... the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines...
. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Key Tasks... the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines...