. Escalate tickets to next level if support is required. Log tickets with all field information into the service desk tool... and route calls to appropriate team/vendor. Monitor the service desk tool for open and pending incidents and track for early...
Tier2/3 Support for UC and assisting with advanced troubleshooting. Technical Expertise: Should have strong hands...-on experience in Complex Enterprise Unified Communication platforms. Should be able to provide Tier2/3 support for all UC related...
and maintenance support to the global TAX service line both on a pro-active basis and in response to specific requests. EY... for users by writing and maintaining user documentation; providing help desk support; training users. Skills and attributes...
in finance will be useful, however, the ability and willingness to master new technical and business concepts will be considered... This is Vice President position that develops and maintains software solutions that support business needs. Morgan Stanley...
for overseeing the daily tasks and projects of the Endpoint team which includes technical support, point of contact for issues... with the Service Desk delivery manager on ticket escalations and ticket resolution Oversees system troubleshooting, providing...
: Providing onsite support You will be the Site leads reliable resource on whom we can bank on for all technical expertise... by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure...
( Maintenance or technical support teams) this is for you. In an rea of continuous innovation driven by digitalization... Job Family: Customer Eng.&Technical Support&Services JF-CS-PS By submitting your CV or application you are consenting...
! We are looking for self-motivated, entrepreneurial, hands-on technical and outcome-drive Product Manager candidates who can operate in a fast... with a responsibility for partner and customer impact, developer experience, adoption growth strategy and business impact/ROI to support the...
on backlog items, responding to incident tickets received from the service desk, processing change requests, and troubleshooting... technical issues. Acts as an escalation point as necessary. Provides support for business and technology initiatives...
backlog, working on backlog items, responding to incident tickets received from the service desk, processing change requests..., troubleshooting technical issues, and escalating as needed. Provides support for business and technology initiatives that require...
monitoring the backlog, working on backlog items, responding to incident tickets received from the service desk, processing... change requests, troubleshooting technical issues, and escalating as needed. Provides support for business and technology...
for Tools & Automation plays a crucial role in delivering advanced technical support and ensuring effective incident management... satisfaction and operational efficiency within the organization. (1.) Key Responsibilities 1. Provide Advanced Technical Support...
vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer...) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees...
vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer...) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees...
and procedures to promote efficient operations and ensure compliance with industry standards. Technical Support: Provide expert... and Mentorship: Provide training and guidance to Level 1 and Level 2 support staff, helping them develop technical skills. Conduct...
the business they want. We obsess over the provision of world class support, technical assistance and account management... process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service...
technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. Handle service entitlement... their problems every day. A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service...
technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. Handle service entitlement... their problems every day. A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service...
PURPOSE AND SCOPE: The Manager, CSI (Continual Service Improvement) identifies and implements process and service... improvements. This role is responsible for driving the root cause analysis of high impact Incidents to minimize service...
coordination with UCC Level 3, Service Desk, Local Support for operations and maintenance of Office365, Exchange on-premise..., Teams etc. Work with Service Desk, Local Support and users to trouble-shoots, diagnose and resolve issues. Provide...