. Position Summary and Scope of Service We are seeking an energetic and customer-focused Help Desk Analyst to join our team.... The ideal candidate will provide first-level technical support to staff through the service desk ticketing system...
as an escalation point for the Service Desk and Tier 1 support. This role also contributes to and leads IT and Business projects...ABOUT THE ROLE Under the general direction of the Head of IT Plant Operations, the ITSM Operations Analyst provides...