support are carried out as per agreed Service Level Agreement with client. As agreed with client, plan and provide timely... customer service to internal & external customers and ensure all customer interactions support our Customer First philosophy...
& Experience Minimum 6 years of experience in IT support (L1/L2) within a call centre or service desk environment... providing technical support in a call centre or service desk environment, with strong expertise in Microsoft 365, Azure, basic...
About the job Trainee Consultant Job Description: Service Desk Support - Log and update tickets accurately... in ITSM tool under supervision. - Resolve basic L1 issues (password resets, O365 mailbox creation, Teams setup). - Ensure...
Job Description: Service Desk Support - Log and update tickets accurately in ITSM tool under supervision. - Resolve... basic L1 issues (password resets, O365 mailbox creation, Teams setup). - Ensure timely response and seek assistance...