and/or automation scripting such as SQL, Python, Java, or Splunk Expertise with Incident Management tools such as ServiceNow...
, Bamboo), along with issue tracking systems (e.g., ServiceNow, Jira). · Understanding of database management systems (e.g...
, mainframe engineer, FDR, tape management, ServiceNow, mainframe upgrades, Z/OS tuning, mainframe jobs, senior systems programmer..., DR, and backup/recovery Manage tickets, incidents, and escalations in ServiceNow Perform upgrades, installations...
administration, SMS, HSM, DS8000, TS7700, enterprise storage, mainframe engineer, FDR, tape management, ServiceNow, mainframe..., and escalations in ServiceNow Perform upgrades, installations, and tuning for Z/OS and third-party mainframe tools Troubleshoot...
Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow) Excellent...
owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management. Process... IT asset lifecycle workflows in ServiceNow (e.g., Request, Receive, Deploy, Manage, Retire) to support ITAM Field...
such as Agile, Waterfall, etc. · Experience working with ticketing systems such as Remedy, ServiceNow · Familiarity with front...
such as Agile, Waterfall, etc. · Experience working with ticketing systems such as Remedy, ServiceNow · Familiarity with front...
platform health, troubleshooting data issues, coordinating the ServiceNow work queue, contributing to data model designs... jobs, security, and integrations; escalate issues and document resolution steps. Manage ServiceNow work queue: triage, prioritize...
. Financial Management Ability to manage budgets and track expenditures. ServiceNow Project Portfolio Management (PPM) Expertise... Proficient in ServiceNow for tracking, reporting, and resource allocation. Tool Proficiency Skilled in MS Project, Teams...
tools like ServiceNow GRC What You'll Do: Lead GRC frameworks (PCI, SOC, ISO 27001, NIST) Manage risk assessments... of ISO/NIST standards Experience with GRC platforms (e.g., ServiceNow GRC) Bachelor's degree required; certifications...
Intune Microsoft System Center Configuration Manager (SCCM – servers only) Tanium (vulnerability remediation) ServiceNow...
Microsoft System Center Configuration Manager (SCCM – servers only) Tanium (vulnerability remediation) ServiceNow Microsoft...