across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting... platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting... platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting.... Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows...
requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end... in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability...
maintenance required for optimum system operation; Proactively manage issues list (ServiceNOW) to ensure that system requests...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
-functionally and act as a trusted advisor. Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee...
server deployments (ServiceNow form + SCCM task sequence). Administer the data backup environment meeting SLAs...
queue in ServiceNow and escalating to functional leads when necessary. Support configuration and maintenance across active...
tools (e.g., ServiceNow), CI/CD pipelines (e.g., Jenkins, Azure DevOps), and enterprise architecture platforms. Excellent...
platforms like ServiceNow, and Azure Marketplace GTM mechanics. Proven experience executing Microsoft co-sell motions...
cloud cost management tools such as IBM Cloudability and KubeCost ServiceNow experience as a Cloud Management Platform...
ServiceNow Workplace Service Delivery product backlog. Monitor system development progress and support quality assurance.... ServiceNow, Concept FSI, Maximo, Condeco). Strong Excel skills including advanced formulas, pivot tables, and data manipulation...
delivery system (like ServiceNow), with solid queue management and oversite practices. Working knowledge of internet\intranet... in a helpdesk environment ITIL Knowledge\Certifications. Experience with ServiceNow Not sure you meet 100...