at an enterprise scale. working in the desktop support field Experience working with ServiceNow ticketing and event management...
Business Intelligence Experience with data visualizations Knowledge of data warehouse concepts Experience with ServiceNow... or other enterprise ITSM Experience working in AWS cloud environment Experience overseeing a work queue such as JIRA, ServiceNow...
owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management. Process... IT asset lifecycle workflows in ServiceNow (e.g., Request, Receive, Deploy, Manage, Retire) to support ITAM Field...
in a government agency work environment Relevant experience with the following: Operational experience with ServiceNow...
environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems...
the Priority Queue in ServiceNow (SNOW), and respond promptly to high-impact incidents affecting USCG users, ensuring.... Proficiency with ServiceNow (SNOW) for ticketing, tracking, and documentation. Excellent verbal and written communication skills...
, ServiceNow) and their integration into contact center ecosystems. Experience designing omnichannel strategies across voice, chat...