in relevant science or technology field Understanding for applications Incl. JIRA, ServiceNow, SharePoint. SPLUNK, CISCO...
ServiceNow Certified System Administrator - CSA...
technologies (e.g. Microsoft Azure , Amazon Web Services or similar) Exposure to ITSM platforms like ServiceNow...
from users experiencing technical issues with ServiceNow. Process and fulfil ITSM Service Request on ServiceNow, such as account.... Ability to work independently and as part of a team. Familiarity with ITSM software such as ServiceNow etc. Good oral...
to resolution. Respond, diagnose and troubleshoot support cases from users experiencing technical issues with ServiceNow. Process... and fulfil ITSM Service Request on ServiceNow, such as account administration, data patching, reporting. Provide step-by-step...
for raised ServiceNow cases and drive closure within SLA. Upkeep service efficiency and end-user satisfaction levels through... requests and service restoration through ServiceNow (Incident Management) Work with vendors and team members to tackle issues...
and intra-company transactions based on requests submitted via ServiceNow. Review and verify requests for accuracy... and updating Standard Operating Procedures (SOPs) and Knowledge Articles in ServiceNow. Identify opportunities for process...
handling. Traffic management procedures. Vehicle entry permit via ServiceNow. Reporting and monitoring of structural...
IT support via phone, email, and chat. Log, categorize, and prioritize incidents and service requests using ServiceNow...
networking (LAN/WAN, DNS, DHCP). Familiarity with ticketing systems (ServiceNow, Jira, etc.). Good problem-solving...
., ServiceNow, SAP, UiPath, M365, Sitecore) are governed through secure, scalable, and automated frameworks. This position drives...-on familiarity with automation platforms (e.g., UiPath, ServiceNow workflows, RPA tools, AI-driven automation). Certification...