performance and user experience Respond to ServiceNow tickets, perform health checks, and support upgrades or migrations Write...
, Power BI), SharePoint, ServiceNow, and automation frameworks to ensure the reliability, performance, and functionality... and ServiceNow in a process automation or workflow context Familiarity with Agile or SAFe methodologies Experience supporting...
refugees and asylees Preferred Qualifications: Experience working in ServiceNow Experience working in application support...
to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets...
exchange with Salesforce, ServiceNow, Adobe, Snowflake, Databricks, and major cloud vendors Team Leadership: Build, develop...: Experience with major enterprise SaaS platforms (Salesforce, ServiceNow, Adobe) and cloud data platforms (Snowflake, Databricks...
operations. Familiarity with tools such as Microsoft Azure DevOps, ServiceNow, SharePoint, and MS Office Suite. Knowledge...
., ServiceNow) to monitor, document, and report service desk activities. Develop and implement employee training programs... as standard office applications. Experience using and managing tickets within an issue tracking system (e.g., ServiceNow...
operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications; ServiceNow...
Solutions Expert (MCSE), Help Desk Institute (HDI), or equivalent Expert-level ServiceNow knowledge and experience Quality...
applications; ServiceNow experience a plus Three years of IT related experience required Strong verbal communication skills...
via ServiceNow. Perform troubleshooting to isolate and diagnose common hardware and software issues....
, testing, and user support. 16. Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets...
records of equipment assignment, deployment, and lifecycle status. 9. Uses the ServiceNow ticketing system to open, track...
, ServiceNow workflows, and CISA CDM tools. Relevant certifications such as CISSP, CISM, Microsoft Security Operations Analyst (SC...
Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent. Have expert working knowledge of ServiceNow...
customer system setup issues; escalate to Wireless manager if unable to resolve issues Document issues in ServiceNow...
customer system setup issues; escalate to Wireless manager if unable to resolve issues Document issues in ServiceNow...
and work requests (e.g., ServiceNow). Excellent proven written and verbal communication skills. Strong problem solving...
in ServiceNow Experience working in application support project The job entails sitting as well as working at a computer...
of experience in managing cloud migration and hybrid-cloud O&M (AWS and/or Azure) and leading enterprise ServiceNow ITSM... certifications: SAFe Agile, ITIL v4, CISSP/CISM/GSEC, AWS Cloud Certification, ServiceNow Certification, Microsoft 365 Certification...