across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting.... Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows...
(ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service... Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow...
across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting... platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent...
to end user(s) by troubleshooting, providing issue remediation, and critical issue management using ServiceNow Ensure...
. Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous. Experience...
, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response...
into architecture tooling. Maintain visibility of sensitive and “Crown Jewels” data assets within tooling such as ServiceNow... and integration tools (e.g. BiZZdesign, Postman, ServiceNow), and major cloud data services (e.g. Azure and AWS). Ability...
. Familiarity with IT governance standards like ITIL. Direct experience with ServiceNow for IT service management. Knowledge...
and entertain fans around the world. The ServiceNow Administrator reports into the Sr. Director, Service Engineering... & collaborates with the existing ServiceNow team, UMG IT Service Owners, ServiceNow Architect, Analysts, and external vendors...
with ServiceNow for IT service management. Knowledge of chaos engineering, resilience testing, and advanced capacity planning...
and optimize backup and snapshot strategies across multiple technologies Integrate resilience processes with ServiceNow (Incident...: Major Incident, Problem, and Change leadership ServiceNow experience: CMDB modelling, Discovery, Flow Designer, workflow...
critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow – perhaps first...
, ServiceNow, Salesforce Service Cloud). Interest in learning chatbot management, automation, and customer service system...
to SIEM and Service Management toolsets like ServiceNow would be advantageous. Nice to have UNIX/RHEL/Ubuntu with Scripting...