are consistently followed and improved. Own and maintain the ITSM toolset (e.g., FreshService, ServiceNow, BMC Remedy, Jira Service... in a leadership role. Experience with ITSM platforms such as FreshService, ServiceNow, BMC Remedy, or equivalent...
in ServiceNow, ITSM tool, ITIL v3 framework Can able to define and/or re-engineer the processes (such as incident management...
with ServiceNow CMDB and JIRA for service management Understanding of ITSM processes, including Incident Management and Problem...
of monitoring tools like New Relic Familiarity with ServiceNow CMDB and JIRA for service management Understanding of ITSM...
cloud infrastructure (Azure, AWS)—focus on provisioning, patching, and cost optimization. ITSM & Compliance: Manage change... tickets through ServiceNow, aligning with ITIL frameworks (Incident, Problem, Change Management). Client Interaction: Engage...
for both the functional management and technical configuration of the enterprise application capability within ServiceNow..., and investments. Responsibilities Application Portfolio Oversight Maintain, configure and continuously improve the ServiceNow...
and communication skills, including experience with senior leadership. Familiarity with tools such as Jira, Confluence, and ServiceNow..., PagerDuty & other ITSM platforms. ITIL certification or experience with ITIL Change Management is a plus. Regards, Raksha...
Management. Strong stakeholder management and communication skills. Proficiency in tools such as Jira, Confluence, ServiceNow..., and PagerDuty. Industry Experience: IT background with a solid understanding of ITSM platforms and ITIL Change Management...
integrations between Moveworks and enterprise systems (e.g., ServiceNow, Workday, Jira, Okta, MS Teams). Platform Governance... with conversational AI or digital assistants Strong understanding of enterprise ITSM, HRIS, identity management, and related systems...