Description & Requirements Maximus is hiring a Sr Contact Service Center (CSC) Manager to oversee and manage the.... Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics...
customer agencies. Salesforce and SharePoint experience preferred. Call center knowledge and experience preferred... Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams...
. Identify and help resolve technical, operational, and organizational challenges. 4. Oversee the after-hours call-out process... with Operations Center personnel and maintains effective working relationships with other operations centers and service center staff...
. Identify and help resolve technical, operational, and organizational challenges. 4. Oversee the after-hours call-out process... with Operations Center personnel and maintains effective working relationships with other operations centers and service center staff...
dealing with customer complaints in a customer service or similar role 1+ years working in a call center setting 1+ years... experience 2+ years of call center experience 2+ years of Window World Customer Service Representative (CSR) experience...