. Includes working in collaboration with the Administrator to interview, hire, terminate, discipline, manage performance... culture, identify and propose innovative ways to enhance the employee experience Responsible for all system upgrades/testing...
to Operate (ATO) support, system security documentation maintenance/review, risk management, incident management, account/access... must have one or more of the following certifications: Salesforce Certified Administrator Professional Scrum Master (PSM) Cisco Certified...
and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator.../Owner weekly and ensure case status meetings occur at least monthly. Reviews case management system for the quality...