of Customer Success Managers (CSMs) focused on delivering a digital-first, metrics-driven customer success program for our Core.... Measure and report on key customer success outcomes-including adoption, retention, efficiency, and revenue metrics-using data...
and working toward resolutions. What You Have: 5+ years in a customer success or adjacent roles (support, account management...Who You Are: You have 5+ years of Customer Relationship Management experience under your belt...
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.... Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer...
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.... Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer...
of ServiceChannel's products to continually drive incremental value. Build and execute success plans for each customer in your book... decisions. Manage technical integrations for key customers and strategic accounts. Review customer data to identify trends...
of the other Customer Success team members (CSMs) aligned to the account. This role will serve as the primary post-sale... relationships with customer stakeholders, including executives and technical leads Effectively communicate project updates...
for cross & up-sell activities for the sales teams Qualifications -3+ years’ experience in customer success, technical... with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers...
for cross & up-sell activities for the sales teams Qualifications: -3+ years’ experience in customer success, technical... with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers...
processes. 6. *Creates and manages external customer project schedules to ensure overall project success, emphasizing..., while also understanding the unique needs of each external customer. PRINCIPAL JOB FUNCTIONS: 1. *Commits to the mission, vision, beliefs...
situations. Conduct regular customer success action plan meetings to provide updates and address challenges impeding customers... in Business, Communications, Marketing, or related field preferred 4-5 years in customer-facing roles, such as customer success...
About the role: Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely... of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner...
of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWS's world-class teams, working... intelligence can drive value. Partner with technical PMs to improve the agent framework, prioritizing features based on customer...
of the world's five largest investment banks. We're excited to grow our Customer Success team with some more energetic... and growth-minded Customer Success talent. From initial onboarding to ongoing adoption, our Customer Success Managers assist...
Summary We are looking for a highly motivated and hard-working professional to join our Customer Success Team... and success plans to capture and track customer objectives, milestones, risks, and success metrics. Educate customers...
professional to join our Customer Success Team. This pivotal role will focus primarily on onboarding and implementation for new... as their primary point of contact during onboarding. Understand customer workflows, business goals, and success metrics to align...
, and Facebook. The role... Reporting into the Head of Customer Success, the ideal candidate will be customer-centric..., support, and resolution of customer issues About you... Customer-facing experience in Customer Success Management...
and ideas matter—directly shape how we grow Customer-Centric Culture: We prioritize long-term success and client trust over... in the B2B sector or technology industry is a plus. Passion for customer success and a strong desire to help clients achieve...
About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working... of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner...
, our customers are transitioning from an analog patient experience to a digital one for the first time. Our customer success team... customer relationship builders and influencers with both strategic leaders and frontline team members. The role ensures...
as customers. Join us! About the Role We are looking to grow our Customer Success and Support team into a group of amazingly... - Manage a portfolio of customer accounts to foster long-term partnerships through onboarding, ongoing success and renewal...