OSS applications that support Service Assurance Journey *Should have solid understanding of Billing & Rating *Should have conducted... with partners Define L2/L3 data model using reference data architecture like SID Developing micro services-based architecture TMF...
improvements to the Solution QA process Work with DEV,QA,DevOps,PLM and the Technical Support teams to troubleshoot customer... or Electrical Engineering or equivalent Experience in highly technical roles in QA at a large organization or innovative startups...
OSS applications that support Service Assurance Journey *Should have solid understanding of Billing & Rating *Should have conducted... with partners Define L2/L3 data model using reference data architecture like SID Developing micro services-based architecture TMF...
within the IT Service Desk environment. This role is central to enhancing end-user support, resolving advanced Salesforce issues... deep Salesforce expertise, providing hands-on support, developing solutions, and continuously improving the service...
-source tools; and requiring knowledge of Platforms and Networking (L2/L3); your insights and experience will enhance our test... process. Besides the technical aspects of this position, the ability to communicate and work effectively with many different...
within the IT Service Desk environment. This role is central to enhancing end-user support, resolving advanced Salesforce issues... deep Salesforce expertise, providing hands-on support, developing solutions, and continuously improving the service...
within the IT Service Desk environment. This role is central to enhancing end-user support, resolving advanced Salesforce issues... deep Salesforce expertise, providing hands-on support, developing solutions, and continuously improving the service...
platform in today's market. Your role and responsibilities -Lead the Architecture, Design and development of processor L2... and LLC (Last Level Cache) for high-performance IBM Systems. - Design and architect L2 cache and LLC as driven by capacity...
, and FBA. Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra... and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution. Required education...
, work with L2 support team. Maintain a high level of proficiency with Computer Science/Software Engineering knowledge...-to-date technical knowledge. You are a good team player and you are familiar with Agile methodologies and principles...
- Handling customer escalations Role. Where, it’s more of working with Technical Support Understanding the problem... and amicable handling of critical situations – L2/L3 Support Troubleshooting, Debugging Breaking down the problems Suggesting...
and communicate with Product Line Managers, Program Managers, Engineering, Operations, Support and other business units to ensure the... Requirement Documents, Functional Specification documents, and test plans with a discerning eye for technical accuracy...
modular, maintainable and reusable test harnesses Able to support development through activities such as code reviews.... Should be great in client engagement and need to make sure customer delighted with delivery. Identifying Technical root cause...
can Lead L1/L2 Production Support - Monitoring activities ,Handling technical queries/Issues Handle data quality queries... functional designs based on requirements. You will support configuring solution requirements on the products; understand...
-as-usual reference across different support levels (L1, L2 and L3). Thorough understanding and execution of support model.... You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet...
the solution and provide knowledge transfer to L2 support team and regression testing team. Technical Experience : 1...Responsibilities : Key Responsibilities : 1. Support the SAP Recipe Development solution by replicating the...
them to L2/L3 support teams. Incident Management: Log incidents, track their progress, and ensure timely resolution..., ensuring that any issues are promptly addressed to minimize downtime and service disruptions. Technical and Professional...
the solution and provide knowledge transfer to L2 support team and regression testing team. Technical Experience : 1...Responsibilities : Key Responsibilities : 1. Support the SAP Recipe Development solution by replicating the...
of customer service, call center, hospitality, and/or technical support work experience. At least 1 year of People management...Job Description: We are excited to hire a Senior Team Lead, Client Support, at Oracle Cerner. As Senior Team Lead...
Responsibilities : Expert Troubleshooting: Diagnose and resolve highly complex network issues that L2 support cannot..., and best practices. Collaboration: Work closely with L1 and L2 support teams, network architects, and other stakeholders to resolve...