and other key performance metrics. Identify customer's need and clarify information for Call Center Agents. Seize the opportunity... in a professional and caring manner. Keep records of all conversations in our call center database in a comprehensive manner. Meet...
Job Category: Call Center and Reservations Job Description: WE ARE CAESARS At Caesars Entertainment, our Mission..., preferably in a Travel Agent, hospitality, hotel or Leisure sales area Sales experience or demonstrated ability to convert calls...
Cloud Developer, Contact Center AI specialization). Experience with Speech-to-Text, Text-to-Speech, and Agent Assist..., 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain...
, Contact Center AI specialization). Experience with Speech-to-Text, Text-to-Speech, and Agent Assist. Knowledge of telecom... of experience designing conversational interfaces or virtual agents, preferably in the telecom domain. Bachelor's degree...
in training required, preferably in a call center environment; or equivalent combination of education and experience... of Responsibilities: This position is responsible for managing Learning Specialists/Flex Learning Specialists and coordinating agent...
in training required, preferably in a call center environment; or equivalent combination of education and experience... of Responsibilities: This position is responsible for managing Learning Specialists/Flex Learning Specialists and coordinating agent...
in attendance, new agent participation, and NPS scores for agents. Leverage company initiatives, call center data, client planning..., Customer Service, and TSM objectives. Analyze company initiatives, call center data, and client planning sessions to design...
partners, Advanced Concepts, and Lockheed Martin Artificial Intelligence Center (LAIC) to define vision, priorities... to presentations, white papers, activity reports, meeting notes, call plans and trade show support. Basic Qualifications...
be required) Information exchange with client and all their vendors in a virtual call center environment Thrive as a team player in a fast... time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population...
The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations... & Execution Develop and execute a roadmap for AI transformation in call center environments, aligned with enterprise goals...
The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations... & Execution Develop and execute a roadmap for AI transformation in call center environments, aligned with enterprise goals...
be required) Information exchange with client and all their vendors in a virtual call center environment Thrive as a team player in a fast... causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent...
). Experience with Speech-to-Text, Text-to-Speech, and Agent Assist. Knowledge of telecom-specific challenges such as call routing... designing conversational interfaces or virtual agents, preferably in the telecom domain. Bachelor's degree in computer science...
). Experience with Speech-to-Text, Text-to-Speech, and Agent Assist. Knowledge of telecom-specific challenges such as call routing... conversational interfaces or virtual agents, preferably in the telecom domain. Bachelor's degree in computer science...
of telecom-specific challenges such as call routing, number portability, and service provisioning. · Experience with analytics... of experience designing conversational interfaces or virtual agents, preferably in the telecom domain. · Experience...
experience and skills Bilingual in English/Spanish is preferred. Previous experience working in a call center or virtual...Are you our next Change Agent? We are seeking a compassionate and experienced Patient Support Program (PSP) Nurse...
servicing experience 3+ years of hands-on tech proficiency in contact center/ workforce engagement management agent software... within a dynamic and fast-paced production environment as a hybrid-remote contact center Senior Customer Care Associate with Cotality...
’s Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge Base Experience in Virtual Agent and supporting... such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time...
. Residents who live in the network make payments directly through the Bilt Payment Center and get access to benefits including... programs for new hire remote agents through our Learning Management System (LMS), conducting live virtual sessions on product...
and tools ConnectWise / Kaseya-style ticketing + RMM operations VMware / Citrix virtual desktops Cloud + data-center style... environments You might be our person if… You’re the one friends/family/neighbors call when “the Wi-Fi is weird” or a laptop...