and or P&C industry role, call center experience strongly preferred. ● Must possess a Property & Casualty License or PL... Service Representative. As a member of the Customer Service Center team, you will work with independent insurance agents...
of payer operations and member/provider call center workflows. Hands-on experience with Amazon Connect migrations and IVR...Position Summary Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms...
and member/provider call center workflows. Hands-on experience with Amazon Connect migrations and IVR design. Expertise...Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco...
efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow...Location Wells Fargo Center - 333 S Grand Ave, Suite 300 Job Description We are seeking a technically adept...
hospital-based locations, in addition to its home-based services and virtual care offerings. Our Mission As CommonSpirit...-aligned with CHI Health's nursing vision and campus goals. Serve as a clinical expert, mentor, change agent, and trusted...
with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD... documentation. Drive large contact center projects from an architecture and design perspective including call routing, multi...
with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD... documentation. Drive large contact center projects from an architecture and design perspective including call routing, multi...
), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). Call... Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational...
, services, and compliance terminology. Experience working in a Call Center environment. Strong attention to detail. Able... experience within the credit union's Intelligent Virtual Assistant (IVA) supported by Kore.ai. This individual will ensure...
or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable... traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable...
or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable... traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable...
+ virtual) running RHEL 6–9, Ubuntu 20/22/24, AIX, HP-UX, and Solaris on Dell, IBM, and Cisco UCS hardware. This position covers..., and agent issues across Linux and Unix platforms. Restart services and daemons, clean up logs or disk space, manage processes...